Whilst we hope that in every instance you are more than pleased with your purchase, should you wish to return anything bought from us, please contact us at contact@pawbana.com

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We accept returns at any time within 7 days, beginning on the day you receive the goods. In the case of faulty goods, we can either send out a brand new item as a replacement or offer a full refund. We try our utmost to ensure all our products are of the highest quality, but on the rare occasion that something does go wrong we’ll do all we can to rectify the problem.

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Made-to-measure, personalized and bespoke orders cannot be returned unless found to be faulty or defective. If the goods are found to be defective, follow the procedure set out above and we will do all we can to amend this.

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If the product returned is not in new, unused condition or the packaging is damaged, we reserve the right to refuse a refund on the item.  All refunds will be processed using the same method of payment you used to place your order.